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After a brief outage, Amazon's AWS and Alexa services are back online

April 17, 2023
minute read

Following a brief outage on Sunday, the cloud computing unit of Amazon.com Inc (AMZN.O) has said it has brought its voice assistant service Alexa back online as well as the cloud computing division Amazon Web Services (AWS) back online.

The downtime for Alexa in the United States to thousands of users was reported by Downdetector, as well as the failure of hundreds of users to access Amazon Web Services, as well as problems accessing Amazon's mobile app.

A search on Downdetector, which monitors outages throughout the day by obtaining status reports from a wide variety of sources and also includes reports submitted by users, revealed that there were more than 16,000 reports about Alexa at the peak of the outage.

An Amazon spokesperson said in an email to Reuters that Alexa is now operating normally, according to the company.

The Amazon Web Services website claims that its services have recovered from an issue which resulted in users having difficulty signing up for an account; they were also receiving error messages about errors they were having with their billing console, according to the website.

It is recommended that you use AWS's billing console to manage ongoing payments, or to manage payment methods that you have enrolled to your AWS account.

Adan Harris
Managing Editor
Eric Ng
John Liu
Editorial Board
Bryan Curtis
Adan Harris
Managing Editor
Cathy Hills
Associate Editor

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